Can I use VIP service if I'm flying economy class?

Yes. Meet and assist is available to all passengers regardless of cabin class. You don't need to fly business or first class.

What if my flight is delayed?

Reputable meet and assist providers monitor flight arrivals in real time, and your agent adjusts to your actual arrival time. Contact your provider if the delay exceeds 2–3 hours.

Do I tip the VIP agent?

Tipping is not required, but gratuities for exceptional service are appreciated.

Can the agent help if I'm stopped at customs?

Agents can escort you to customs and give guidance, but they cannot intervene in official customs inspections. They can help clarify questions if language is an issue.

Is VIP service available for departures too?

Yes. Departure assistance covers meeting you at the terminal, priority check-in, fast track security and an escort to your gate. Many travellers book arrival and departure together; prices are on our rates page.