Question 1

Where exactly will I be met?

Accepted Answer

At the aircraft jet bridge, by your agent holding a sign with your name. Your confirmation states the terminal, meeting point and contact procedure for your specific flight.

Question 2

Is a car included?

Accepted Answer

No. A vehicle is included only when you add transport to your booking. Otherwise your agent accompanies you to the driver or ground transport you have arranged.

Question 3

Can my agent take me through the UK border faster?

Accepted Answer

Priority lanes are used where available and applicable, but every passenger completes passport control and customs. Border officers decide who is admitted; your agent guides you and handles the coordination around the formalities.

Arrival meet & assist at London Heathrow

Arrival Only