Question 1

Where does the departure service start?

Accepted Answer

At the kerb outside your terminal. Your agent meets you, helps with your luggage and escorts you to the airline's premium check-in line.

Question 2

Is the lounge included?

Accepted Answer

The VIP departure lounge is included with the departure service, subject to lounge capacity and third-party availability. Drinks and snacks are provided while you wait for boarding.

Question 3

Do I still go through security?

Accepted Answer

No. All screening requirements still apply. Priority lanes are used where available, and your agent escorts you through security and passport checks and back to your gate when it is time to board.

Departure meet & assist at London Heathrow

Departure Meet & Assist