By confirming this booking at London Heathrow (LHR), you agree to these Terms and Conditions. All Services are subject to Heathrow Airport Limited (HAL) regulations, UK Border Force protocols, security procedures, and airline operations. Altura VIP acts as a service coordinator and is not liable for delays, missed flights, or indirect losses caused by immigration authorities, airline schedule changes, or force majeure events.

Passengers are responsible for providing accurate LHR terminal and flight details; failure to provide timely notification of changes may result in service disruption or a no-show classification. Lounge access is subject to terminal capacity and third-party availability. If LHR authorities are unable to provide the confirmed service for operational reasons, a full refund will be issued for the affected portion. All pricing and transactions are conducted in GBP.

Service Terms And Conditions:London-Heathrow LHR Airport VIP Meet & Assist

Please read carefully our service terms and condition before you book.

Clear terms and fair business practices are the cornerstone of a successful relationship.

Please read the following terms and conditions before you book:

Cancellations, no-shows and changes

CANCELLATION & REFUND POLICY Cancellations must be received at least fourteen (14) days prior to the scheduled travel date to qualify for a refund. Approved refunds are subject to a ten percent (10%) cancellation fee. Cancellations received less than fourteen (14) days prior to travel are considered no-shows and are non-refundable. A no-show is defined as any of the following: The airport representative is present at the designated meeting point and no contact is made with the passenger. The passenger experiences a flight cancellation or significant delay and fails to notify us in writing. Incorrect or incomplete flight information prevents service delivery. Travel date or flight modifications, including those due to airline delays or cancellations, are subject to availability and are not guaranteed. Significant schedule changes may impact the ability to provide the service. If, for any reason, the airport or authorities are unable to provide the confirmed service, a full refund will be issued. In the event of passenger illness or death of a family member, a one hundred percent (100%) credit voucher will be issued. The voucher is valid for one (1) year and may be redeemed at any airport serviced by Altura VIP / VIP Fast Track. No supporting documentation is required for voucher issuance. Refunds outside the fourteen (14) day cancellation window may be considered, less the ten percent (10%) cancellation fee, upon submission of the following: A valid passenger identification document; and One of the following: Scanned hospital records showing the passenger’s name, date of birth, and diagnosis; Proof of airline ticket cancellation with matching flight details and dates; A signed and stamped medical certificate stating the diagnosis; A death certificate of a family member sharing the passenger’s last name. All supporting documents must be submitted by replying to the booking confirmation email and including “CANCELLATION” in the subject line.

Significant changes in your flight schedule (flight delays or flights arriving early) will condition the service subject to availability.

The lounge may refuse service if you show up with a party larger than described in your reservation.

Airport arrival and departure lounges are monitored by CCTV 24/7. Misconducts will be prosecuted to the full extent of the law. We urge you to act accordingly.

Please refer to our package description page for details on inclusions, exclusions and prices for packages in the different airports.